How to Refuse Delivery of an Amazon Package

Ordering items online has become an integral part of modern shopping, and Amazon stands as one of the largest and most popular e-commerce platforms worldwide. However, there may be instances where you need to refuse delivery of an Amazon package for various reasons, such as receiving the wrong item, a damaged package, or changing your mind about the purchase.

There are a few different ways to reject an Amazon package delivery depending on the situation. If you know in advance that you will not be able to receive the package, you can try to cancel the order before it is shipped. If the order has already been shipped, you can reject the package after delivery, or return it after you receive it.

How To Canceling an Order Before It Ships

The easiest way to avoid receiving an unwanted Amazon package is to cancel the order before it ships. You can do this by following these steps:

  • Go to “Your Orders” on
  • Select the order that you want to cancel.
  • Click on “Cancel order”.
  • Select a reason for canceling the order.
  • Click on “Cancel order” again.

If the order has already shipped, you may not be able to cancel it. However, you can still try to refuse the package or return it after you receive it.

How To Refusing a Package When It’s Delivered

If you decide you don’t want to keep a package after it’s shipped, you can reject it once it’s delivered To do this, simply tell the delivery driver that you do not want to receive the package. The driver will then return the package to Amazon and you will receive a full refund.

How To Returning Amazon Package After You Receive It?

If you’ve already received a package that you don’t want, you can return it to Amazon for a full refund. To do this, follow these steps:

  • Go to “Your Orders” on
  • Select the order that contains the item you want to return.
  • Click on “Return or Replace Items”.
  • Select the item that you want to return.
  • Select a reason for returning the item.
  • Click on “Continue”.
  • Print out the return shipping label.
  • Pack the item in its original packaging and attach the return shipping label.
  • Take the package to your nearest UPS store or mail it back to Amazon.

Once Amazon receives the returned item, you will receive a full refund.

What Happens When you Refuse Delivery Of Amazon Package?

When you refuse delivery of an Amazon package, the specific outcome may vary depending on the circumstances and the carrier’s policy. Generally, if you want to reject a package during delivery, the following situations can happen:

  • Return to Sender: The package may be returned to the seller or Amazon as a “Return to Sender”. This process may take some time and you may be eligible for a refund, minus any applicable return shipping fees.
  • Refund Process: Once the package is returned, you may be eligible for a refund of the value of the items in the package. However, it’s important to review Amazon’s return policy and any restocking fees that apply.
  • Shipping Fees and Charges: Depending on the reason for the rejection, you may be responsible for any return shipping fees or other charges associated with the failed delivery attempt. This may affect the total refund amount you receive.
  • Contacting Customer Service: It is recommended that you contact Amazon’s customer service to clarify the situation, understand the return process, and any concerns or questions you may have about the refused delivery.
  • Product-Specific Policies: Some products may have specific return policies or conditions and it is essential to be aware of these when refusing delivery. Some items may not be eligible for return if the packaging has been opened or if they fall under the non-returnable category.

Why you want to refuse Amazon Delivery?

There are several reasons why someone might want to decline an Amazon delivery. Here are some common situations:

  • Incorrect or damaged items: If the package contains incorrect items or the items are damaged upon arrival. Customers can refuse delivery to ensure they receive the correct and damaged products.
  • Change in Plans: Sometimes, customers may change their mind about a purchase after placing an order. In such cases, they may refuse delivery instead of accepting the package and initiating a refund process.
  • Unwanted Gift: In the event that the package is a gift that the recipient does not want, they may refuse delivery. This is especially common during gift-giving season or special occasions.
  • Delay in Delivery: If a customer no longer needs the items ordered due to an unexpected delay in delivery, they may reject the package. This can happen when the items are urgently needed, and the delay makes them no longer useful.
  • Order Mistakes: Customers may accidentally order the wrong item or select the wrong quantity. Upon realizing the mistake, they can correct the error and reject the delivery to place a new, correct order.

Last Words 

Refusing delivery of an Amazon package is a decision that can be prompted by a variety of circumstances. Such as receiving incorrect or damaged items, changes in plans, unwanted gifts, delivery delays, concerns about security, or even order errors. Understanding the specific reasons for rejection and being aware of Amazon’s return policy, any associated fees, and seller guidelines are critical to a smooth resolution process.

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